Our priority is to ensure your satisfaction with your purchase. If you have received a faulty item or are missing items from your order, rest assured that we are ready to help.

1) Visit 'My Account' and select 'Orders.'

2) Locate the item(s) you wish to return and click on "Ask for a Refund."

3) You will be prompted to provide the reason for the refund request and describe the issue.

4) If feasible, attaching a photo or video can help expedite the process.

After submitting your refund request, our team will assess your request and respond as soon as possible.

We understand the importance of timely resolution of refund requests. Our dedicated support agents are committed to providing fair and efficient support to our valued customers. Refund requests are processed in the order they are received and usually take 24-48 hours processing time.

Remember, we only offer refunds for defective, damaged, or missing items and cannot process cash or e-transfer refunds.